Munro Medical Centre are looking for an enthusiastic individual to join our current team, applicants should have good attention to detail, excellent communication skills and be able to follow practice protocols in dealing with test results, taking actions and communicating with the practice population. Applicants need to have excellent computer/keyboard skills, any previous experience with SystmOne or other clinical system would be beneficial, as would someone with some medical background or experience working in a similar role, however full training is available.
Job Title
Clinical Administrator
Hours per week
37.5 hours per week Monday – Friday (Can be worked over 4 or 5 days)
Pay will be dependent on experience.
Reports to
Head Of Department/Practice Manager
Job Summary
Provide a high quality, professional service to patients, visitors and colleagues. Provide practice population with an efficient results service; ensuring that all results are processed and actions taken accurately and timely in accordance with practice protocols. To provide administration to enable the practice to achieve Practice Targets.
Main Duties and Responsibilities
- Receive and action pathology results according to current practice guidelines
- Communicate results to patients in a professional manner via telephone and in person.
- Liaise with clinical staff and hospitals as required to enable queries to be resolved/actioned.
- Maintain chronic disease registers, inviting patients in for reviews in a timely manner.
- Action requests for fit notes
- Co-ordinate referrals for retinopathy and dietician
- Manage and maintain a robust call and re-call system
- Work with colleagues to ensure QOF/target data captured and recorded correctly
- Manage administration for “shared Care”
- Assist in the delivery of enhanced services
- Review external letters for action of new/changed medication
- Take action on Blood Pressure readings taken from waiting room.
- Support practice with national campaigns ie – Flu clinics and covid clinics
- Smear and immunisation monitoring
- Take part in annual appraisal
- Undertake training (some mandatory) at regular intervals
- Attend and contribute to monthly team meetings.
- Some flexibility is required
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Develop/Review Health & Safety policies & procedures along with Health & Safety Team and keep abreast of current legislation
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
This job description is not exhaustive and you will be expected to perform different tasks as necessitated by the needs of the organisation
Job Type: Full-time
Pay: £11.44-£13.50 per hour
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Schedule:
- Day shift
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 18/09/2024
Apply here: Clinical Administrator – Spalding