Under the Data Protection Act 1998 and in accordance with the relevant legislation you are entitled to have access to your medical records. We ask that you make an appointment with one of our administrative staff who will ask you to complete a consent form.

There may be occasions when your medical details are communicated to a third party, e.g. Insurance Companies; this will be done only with your written consent.

For more information please see our leaflet.

Download a copy of our consent form

View Our latest CQC Inspection Report

We hope your experience with the practice is a positive one, but mistakes and problems can occur, and if you have a complaint we’d like to know about it so that we can investigate it and put it right.

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS complaints system, which meets national criteria.

Download our complaints leaflet

Complete Our Complaints Form

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.

It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit nhs.uk/your-nhs-data-matters

Download a copy of the patient leaflet

A large number of appointments are wasted each year by the patient not turning up for the appointment.

We all make mistakes, please ring the medical centre on 01775 715 999 if you fail to attend an appointment and we will make a record of the reason why.

We review patients who do not attend regularly and reserve the right to remove a patient from the list who fails to attend at least two appointments in a year with a clinician without reasonable explanation.

If you have a mobile phone registered with us, we will automatically send you an SMS Text message appointment confirmation when an appointment is booked for you, and will remind you the day before the appointment to help jog your memory.

If you do not want us to do this, please let us know either next time you’re in the surgery, or by calling us on 01775 715 999.

• GP GDPR Privacy Notice v2.4 Oct 2021
• Population Health Management Privacy Notice

We are proud to be a well-established training practice, helping qualified doctors, known as registrars, complete the final stages of their GP Training.

We believe that achieving and maintaining training practice status enhances the quality of the medical care that we provide at the practice, it also enables patients to see a wider range of clinicians whilst allowing the surgery to benefit from the fresh ideas and approaches brought by young enthusiastic doctors.

You can of course still elect to see your chosen regular doctor but sometimes this may require you to plan your appointment.

We have been a training practice for many years and the feedback from patients regarding our registrars has been overwhelmingly positive; the doctors tend to be in the surgery for between 6 and 12 months, becoming an integral part of the practice team and an invaluable resource for patients.

Doctors and triage nurse appointments are normally just 10 minutes in duration.

Please remember that there may not be time to deal with lots of problems in one consultation.

Where you do have more than one problem, please let the Receptionist know when booking an appointment, and the Nurse or Doctor know at the beginning so that there is the opportunity to agree on what problems to deal with in that appointment.

Patient Records are held both manually and on the practice computer system; all records are kept entirely confidential.

Please inform us promptly of any change of circumstances e.g. name, address or telephone number.

Our Confidentiality Statement Notice

The majority of patients work with us to positively improve their health.

We do not accept any form of verbal (or other forms of) abuse; all of our staff have the right to work in an environment free from fear of violence, and abuse from patients and/or their relatives.

Our practice has a zero-tolerance approach to unacceptable behaviour.

Patients who are considered to be exhibiting unacceptable behaviour towards our staff will in most cases be informed their behaviour is unacceptable and asked to apologise to the member of staff involved, and to interact appropriately in future with our staff.

It is occasionally necessary to remove a patient from our list.

We reserve the right to remove patients from our list in the following instances:

• Failing repeatedly to attend appointments without cancelling
• A breakdown in the doctor-patient relationship
• Verbal Abuse
• Any type of other abuse
• Sexual or racial harassment
• Fraudulently obtaining drugs
• Deliberately lying to a member of the team (for example in order to obtain a service or benefit by deception)
• Attempting to use the doctor to conceal or aid criminal activity
• Making a complaint which is subsequently shown to be activated by malice
• Patient has moved outside of the practice designated area

Your Record-Your Choice

Our practice principles: 

• To offer high quality health care
• To continually improve our services
• To work together as a team

What you can expect from us: 

• To be treated in confidence, with courtesy and with respect
• To be able to ask questions and make your own decisions
• You can expect us to be courteous and professional

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website