Under the Data Protection Act 1998 and in accordance with the relevant legislation you are entitled to have access to your medical records. We ask that you make an appointment with one of our administrative staff who will ask you to complete a consent form.

There may be occasions when your medical details are communicated to a third party, e.g. Insurance Companies; this will be done only with your written consent.

For more information please see our leaflet.

Download a copy of our consent form

View Our latest CQC Inspection Report

It is our policy to respect the privacy and dignity of our patients.

Please let us know if you would like a chaperone to be present during a physical examination/consultation.

We hope your experience with the practice is a positive one, but mistakes and problems can occur, and if you have a complaint we’d like to know about it so that we can investigate it and put it right.

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS complaints system, which meets national criteria.

Download our complaints leaflet

Complete Our Complaints Form

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.

It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit nhs.uk/your-nhs-data-matters

Download a copy of the patient leaflet

A large number of appointments are wasted each year by the patient not turning up for the appointment.

We all make mistakes, please ring the medical centre on 01775 715 999 if you fail to attend an appointment and we will make a record of the reason why.

We review patients who do not attend regularly and reserve the right to remove a patient from the list who fails to attend at least two appointments in a year with a clinician without reasonable explanation.

If you have a mobile phone registered with us, we will automatically send you an SMS Text message appointment confirmation when an appointment is booked for you, and will remind you the day before the appointment to help jog your memory.

If you do not want us to do this, please let us know either next time you’re in the surgery, or by calling us on 01775 715 999.

Read Our DNA Policy

• GP GDPR Privacy Notice (v1.1, April 2025)
• Population Health Management Privacy Notice

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in the practice of the Munro Medical Centre in the last financial year was £119,420.00 before tax and National Insurance.

This is for 2 full time GPs and 2 part time GPs who worked in the practice for more than six months.

We are proud to be a well-established training practice, helping qualified doctors, known as registrars, complete the final stages of their GP Training.

We believe that achieving and maintaining training practice status enhances the quality of the medical care that we provide at the practice, it also enables patients to see a wider range of clinicians whilst allowing the surgery to benefit from the fresh ideas and approaches brought by young enthusiastic doctors.

You can of course still elect to see your chosen regular doctor but sometimes this may require you to plan your appointment.

We have been a training practice for many years and the feedback from patients regarding our registrars has been overwhelmingly positive; the doctors tend to be in the surgery for between 6 and 12 months, becoming an integral part of the practice team and an invaluable resource for patients.

Doctors and triage nurse appointments are normally just 10 minutes in duration.

Please remember that there may not be time to deal with lots of problems in one consultation.

Where you do have more than one problem, please let the Receptionist know when booking an appointment, and the Nurse or Doctor know at the beginning so that there is the opportunity to agree on what problems to deal with in that appointment.

Patient Records are held both manually and on the practice computer system; all records are kept entirely confidential.

Please inform us promptly of any change of circumstances e.g. name, address or telephone number.

Our Confidentiality Statement Notice

You can choose whether your confidential patient information is used for research and planning. To find out more visit nhs.uk/your-nhs-data-matters.

You do not need to do anything if you are happy about how your confidential patient information is used. You can change your choice at any time.

Type 1 opt-out: medical records held at your GP practice

You can tell your GP practice if you do not want your confidential patient information held in your GP medical record to be used for purposes other than your individual care. This is commonly called a type 1 opt-out. This opt-out request can only be recorded by your GP practice. The form is attached at the bottom of this form.

Type 2 opt-out (National Data Opt-out): information held by NHS Digital

Previously you could tell your GP practice if you did not want us, NHS Digital, to share confidential patient information that we collect from across the health and care service for purposes other than your individual care. This was called a type 2 opt-out.

The type 2 opt-out was replaced by the national data opt-out. Type 2 opt-outs recorded on or before 11 October 2018 have been automatically converted to national data opt-outs.

Detailed information for patients:

Sharing your records: your personal information

Information about you is used in a number of ways by the NHS and social care services to support your personal care and to improve health and social care services for everyone.

The Health and Social Care Information Centre (HSCIC) is the national NHS organisation with a legal responsibility to collect data as people make use of NHS and social care services. The data is used both at a local level and nationally to help with planning, managing your care, supporting research into new treatments, identifying trends and issues and so forth, and is used to try to make services better for all.

You can, however, choose not to have information about you shared or used for any purpose beyond providing your own treatment or care.

Your right to opt out

You can choose not to have anything that could identify you shared beyond your GP practice (Type 1 objection). You can also choose for the HSCIC not to share information it collects from all health providers any further (previously known as Type 2 objection, now National Data Opt-out).

If you have previously told your GP practice that you don’t want the HSCIC to share your personal confidential information for purposes other than your own care and treatment, your opt-out will have been implemented by the HSCIC from April 29 2016. It will remain in place unless you change it.

You can find more information about how the HSCIC handles your information and choices and how it manages your opt-out on the HSCIC website www.hscic.gov.uk/yourinfo

Patient Health Records – Refusal to Consent – Type 1 Objection form You can complete this form and return it to the practice.

Your Data Matters to the NHS – Poster

Principles

• The NHS provides a comprehensive service, available to all
• Access to NHS services is based on clinical need, not an individual’s ability to pay
• The NHS aspires to the highest standards of excellence and professionalism
• The patient will be at the heart of everything the NHS does
• The NHS works across organisational boundaries
• The NHS is committed to providing best value for taxpayers’ money
• The NHS is accountable to the public, communities and patients that it serves

NHS Values

• Working together for patients
• Respect and dignity
• Commitment to quality of care
• Compassion
• Improving lives
• Everyone counts

Patients and the Public Rights

Access to health services: Your Rights

• You have the right to receive NHS services free of charge, apart from certain limited exceptions sanctioned by Parliament.
• You have the right to access NHS services. You will not be refused access on unreasonable grounds.
• You have the right to receive care and treatment that is appropriate to you, meets your needs and reflects your preferences.
• You have the right to expect your NHS to assess the health requirements of your community and to commission and put in place the services to meet those needs as considered necessary, and in the case of public health services commissioned by local authorities, to take steps to improve the health of the local community.
• You have the right to authorisation for planned treatment in the EU under the UK EU Trade and Cooperation Agreement where you meet the relevant requirements.
• You also have the right to authorisation for planned treatment in the EU, Norway, Iceland, Lichtenstein or Switzerland if you are covered by the Withdrawal Agreement and you meet the relevant requirements.
• You have the right not to be unlawfully discriminated against in the provision of NHS services including on grounds of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.
• You have the right to access certain services commissioned by NHS bodies within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible. The waiting times are described in the Handbook to the NHS Constitution.

NHS pledges

The NHS also pledges to:

• provide convenient, easy access to services within the waiting times set out in the Handbook to the NHS Constitution
• make decisions in a clear and transparent way, so that patients and the public can understand how services are planned and delivered
• make the transition as smooth as possible when you are referred between services, and to put you, your family and carers at the centre of decisions that affect you or them

Quality of care and environment: Your Rights

• You have the right to be treated with a professional standard of care, by appropriately qualified and experienced staff, in a properly approved or registered organisation that meets required levels of safety and quality.
• You have the right to be cared for in a clean, safe, secure and suitable environment.
• You have the right to receive suitable and nutritious food and hydration to sustain good health and wellbeing.
• You have the right to expect NHS bodies to monitor, and make efforts to improve continuously, the quality of healthcare they commission or provide. This includes improvements to the safety, effectiveness and experience of services.

NHS pledge

The NHS also pledges to identify and share best practice in quality of care and treatments.

Nationally approved treatments, drugs and programmes Your Rights

• You have the right to drugs and treatments that have been recommended by NICE for use in the NHS, if your doctor says they are clinically appropriate for you.
• You have the right to expect local decisions on funding of other drugs and treatments to be made rationally following a proper consideration of the evidence. If the local NHS decides not to fund a drug or treatment you and your doctor feel would be right for you, they will explain that decision to you.
• You have the right to receive the vaccinations that the Joint Committee on Vaccination and Immunisation recommends that you should receive under an NHS-provided national immunisation programme.

NHS pledge

The NHS also commits to provide screening programmes as recommended by the UK National Screening Committee.

Respect, consent and confidentiality Your Rights

• You have the right to be treated with dignity and respect, in accordance with your human rights.

• You have the right to be protected from abuse and neglect, and care and treatment that is degrading.
• You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
• You have the right to be given information about the test and treatment options available to you, what they involve and their risks and benefits.
• You have the right of access to your own health records and to have any factual inaccuracies corrected.
• You have the right to privacy and confidentiality and to expect the NHS to keep your confidential information safe and secure.
• You have the right to be informed about how your information is used.
• You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered, and where your wishes cannot be followed, to be told the reasons including the legal basis.

NHS pledges

The NHS also pledges:

• to ensure those involved in your care and treatment have access to your health information so they can care for you safely and effectively
• that if you are admitted to hospital, you will not have to share sleeping accommodation with patients of the opposite sex, except where appropriate, in line with details set out in the Handbook to the NHS Constitution
• to anonymise the information collected during the course of your treatment and use it to support research and improve care for others
• where identifiable information has to be used, to give you the chance to object wherever possible
• to inform you of research studies in which you may be eligible to participate
• to share with you any correspondence sent between clinicians about your care

Informed choice: Your Rights

• You have the right to choose your GP practice, and to be accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of those reasons.
• You have the right to express a preference for using a particular doctor within your GP practice, and for the practice to try to comply.
• You have the right to transparent, accessible and comparable data on the quality of local healthcare providers, and on outcomes, as compared to others nationally.
• You have the right to make choices about the services commissioned by NHS bodies and to information to support these choices. The options available to you will develop over time and depend on your individual needs. Details are set out in the Handbook to the NHS Constitution.

NHS pledges

The NHS also pledges to:

• inform you about the healthcare services available to you, locally and nationally
• offer you easily accessible, reliable and relevant information in a form you can understand, and support to use it. This will enable you to participate fully in your own healthcare decisions and to support you in making choices. This will include information on the range and quality of clinical services where there is robust and accurate information available

Involvement in your healthcare and the NHS: Your rights

• You have the right to be involved in planning and making decisions about your health and care with your care provider or providers, including your end of life care, and to be given information and support to enable you to do this. Where appropriate, this right includes your family and carers. This includes being given the chance to manage your own care and treatment, if appropriate.
• You have the right to an open and transparent relationship with the organisation providing your care. You must be told about any safety incident relating to your care which, in the opinion of a healthcare professional, has caused, or could still cause, significant harm or death. You must be given the facts, an apology, and any reasonable support you need.
• You have the right to be involved, directly or through representatives, in the planning of healthcare services commissioned by NHS bodies, the development and consideration of proposals for changes in the way those services are provided, and in decisions to be made affecting the operation of those services.

NHS pledges

The NHS also pledges to:

• provide you with the information and support you need to influence and scrutinise the planning and delivery of NHS services
• work in partnership with you, your family, carers and representatives
• involve you in discussions about planning your care and to offer you a written record of what is agreed if you want one
• encourage and welcome feedback on your health and care experiences and use this to improve services

Complaint and redress: Your rights

See the NHS website for information on how to make a complaint and other ways to give feedback on NHS services.

• You have the right to have any complaint you make about NHS services acknowledged within three working days and to have it properly investigated.
• You have the right to discuss the manner in which the complaint is to be handled, and to know the period within which the investigation is likely to be completed and the response sent.
• You have the right to be kept informed of progress and to know the outcome of any investigation into your complaint, including an explanation of the conclusions and confirmation that any action needed in consequence of the complaint has been taken or is proposed to be taken.
• You have the right to take your complaint to the independent Parliamentary and Health Service Ombudsman or Local Government Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS.
• You have the right to make a claim for judicial review if you think you have been directly affected by an unlawful act or decision of an NHS body or local authority.
• You have the right to compensation where you have been harmed by negligent treatment.

NHS pledges

The NHS also pledges to:

• ensure that you are treated with courtesy and you receive appropriate support throughout the handling of a complaint; and that the fact that you have complained will not adversely affect your future treatment
• ensure that when mistakes happen or if you are harmed while receiving health care you receive an appropriate explanation and apology, delivered with sensitivity and recognition of the trauma you have experienced, and know that lessons will be learned to help avoid a similar incident occurring again
• ensure that the organisation learns lessons from complaints and claims and uses these to improve NHS services

Patient Responsibilities

• To make a significant contribution to their own, and their family’s, good health and well-being, and take personal responsibility for it.
• To treat staff and other patients with respect, and recognise that causing a nuisance or disturbance on practice premises could result in prosecution.
• To provide accurate information about their health, condition and status.
• To keep appointments, or cancel within reasonable time.
• To follow the course of treatment which they have agreed, or talk to their doctor if this presents any difficulties.
• Advise their family of their wishes about organ donation.

Patients and the public: your responsibilities

• Please recognise that you can make a significant contribution to your own, and your family’s, good health and wellbeing, and take personal responsibility for it.
• Please register with a GP practice – the main point of access to NHS care as commissioned by NHS bodies.
• Please treat NHS staff and other patients with respect and recognise that violence, or the causing of nuisance or disturbance on NHS premises, could result in prosecution. You should recognise that abusive and violent behaviour could result in you being refused access to NHS services.
• Please provide accurate information about your health, condition and status.
• Please keep appointments, or cancel within reasonable time. Receiving treatment within the maximum waiting times may be compromised unless you do.
• Please follow the course of treatment which you have agreed, and talk to your clinician if you find this difficult.
• Please participate in important public health programmes such as vaccination.
• Please ensure that those closest to you are aware of your wishes about organ donation.
• Please give feedback – both positive and negative – about your experiences and the treatment and care you have received, including any adverse reactions you may have had. You can often provide feedback anonymously and giving feedback will not affect adversely your care or how you are treated. If a family member or someone you are a carer for is a patient and unable to provide feedback, you are encouraged to give feedback about their experiences on their behalf. Feedback will help to improve NHS services for all.

Staff: Your Rights and NHS pledges to you

All staff should have rewarding and worthwhile jobs, with the freedom and confidence to act in the interest of patients. To do this, they need to be trusted, actively listened to and provided with meaningful feedback. They must be treated with respect at work, have the tools, training and support to deliver compassionate care, and opportunities to develop and progress. Care professionals should be supported to maximise the time they spend directly contributing to the care of patients.

The Constitution applies to all staff, doing clinical or non-clinical NHS work – including public health – and their employers. It covers staff wherever they are working, whether in public, private or voluntary sector organisations.

Your Rights

Staff have extensive legal rights, embodied in general employment and discrimination law. These are summarised in the Handbook to the NHS Constitution. In addition, individual contracts of employment contain terms and conditions giving staff further rights.

The rights are there to help ensure that staff:

• have a good working environment with flexible working opportunities, consistent with the needs of patients and with the way that people live their lives
• have a fair pay and contract framework
• can be involved and represented in the workplace
• have healthy and safe working conditions and an environment free from harassment, bullying or violence
• are treated fairly, equally and free from discrimination
• can in certain circumstances take a complaint about their employer to an Employment Tribunal
• can raise any concern with their employer, whether it is about safety, malpractice or other risk, in the public interest.

NHS pledges

In addition to these legal rights, there are a number of pledges, which the NHS is committed to achieve. Pledges go above and beyond your legal rights. This means that they are not legally binding but represent a commitment by the NHS to provide high-quality working environments for staff.

The NHS pledges to:

• provide a positive working environment for staff and to promote supportive, open cultures that help staff do their job to the best of their ability
• provide all staff with clear roles and responsibilities and rewarding jobs for teams and individuals that make a difference to patients, their families and carers and communities
• provide all staff with personal development, access to appropriate education and training for their jobs, and line management support to enable them to fulfil their potential
• provide support and opportunities for staff to maintain their health, wellbeing and safety
• engage staff in decisions that affect them and the services they provide, individually, through representative organisations and through local partnership working arrangements. All staff will be empowered to put forward ways to deliver better and safer services for patients and their families (pledge)
• to have a process for staff to raise an internal grievance (pledge)
• encourage and support all staff in raising concerns at the earliest reasonable opportunity about safety, malpractice or wrongdoing at work, responding to and, where necessary, investigating the concerns raised and acting consistently with the Employment Rights Act 1996

Staff: your responsibilities

All staff have responsibilities to the public, their patients and colleagues.

Important legal duties are summarised below.

• You have a duty to accept professional accountability and maintain the standards of professional practice as set by the appropriate regulatory body applicable to your profession or role.
• You have a duty to take reasonable care of health and safety at work for you, your team and others, and to co-operate with employers to ensure compliance with health and safety requirements.
• You have a duty to act in accordance with the express and implied terms of your contract of employment.
• You have a duty not to discriminate against patients or staff and to adhere to equal opportunities and equality and human rights legislation.
• You have a duty to protect the confidentiality of personal information that you hold.
• You have a duty to be honest and truthful in applying for a job and in carrying out that job.
• The Constitution also includes expectations that reflect how staff should play their part in ensuring the success of the NHS and delivering high-quality care.

You should aim to:

• provide all patients with safe care, and to do all you can to protect patients from avoidable harm
• follow all guidance, standards and codes relevant to your role, subject to any more specific requirements of your employers
• maintain the highest standards of care and service, treating every individual with compassion, dignity and respect, taking responsibility not only for the care you personally provide, but also for your wider contribution to the aims of your team and the NHS as a whole
• find alternative sources of care or assistance for patients, when you are unable to provide this (including for those patients who are not receiving basic care to meet their needs)
• take up training and development opportunities provided over and above those legally required of your post
• play your part in sustainably improving services by working in partnership with patients, the public and communities
• raise any genuine concern you may have about a risk, malpractice or wrongdoing at work (such as a risk to patient safety, fraud or breaches of patient confidentiality), which may affect patients, the public, other staff or the organisation itself, at the earliest reasonable opportunity
• involve patients, their families, carers or representatives fully in decisions about prevention, diagnosis, and their individual care and treatment
• be open with patients, their families, carers or representatives, including if anything goes wrong; welcoming and listening to feedback and addressing concerns promptly and in a spirit of co-operation
• contribute to a climate where the truth can be heard, the reporting of, and learning from, errors is encouraged and colleagues are supported where errors are made
• view the services you provide from the standpoint of a patient, and involve patients, their families and carers in the services you provide, working with them, their communities and other organisations, and making it clear who is responsible for their care
• take every appropriate opportunity to encourage and support patients and colleagues to improve their health and wellbeing
• contribute towards providing fair and equitable services for all and play your part, wherever possible, in helping to reduce inequalities in experience, access or outcomes between differing groups or sections of society requiring health care
• inform patients about the use of their confidential information and to record their objections, consent or dissent
• provide access to a patient’s information to other relevant professionals, always doing so securely, and only where there is a legal and appropriate basis to do so.

Resources

NHS Constitution

www.gov.uk/government/publications/the-nhs-constitution-for-england

The majority of patients work with us to positively improve their health.

We do not accept any form of verbal (or other forms of) abuse; all of our staff have the right to work in an environment free from fear of violence, and abuse from patients and/or their relatives.

Our practice has a zero-tolerance approach to unacceptable behaviour.

Patients who are considered to be exhibiting unacceptable behaviour towards our staff will in most cases be informed their behaviour is unacceptable and asked to apologise to the member of staff involved, and to interact appropriately in future with our staff.

It is occasionally necessary to remove a patient from our list.

We reserve the right to remove patients from our list in the following instances:

• Failing repeatedly to attend appointments without cancelling
• A breakdown in the doctor-patient relationship
• Verbal Abuse
• Any type of other abuse
• Sexual or racial harassment
• Fraudulently obtaining drugs
• Deliberately lying to a member of the team (for example in order to obtain a service or benefit by deception)
• Attempting to use the doctor to conceal or aid criminal activity
• Making a complaint which is subsequently shown to be activated by malice
• Patient has moved outside of the practice designated area

Your Record-Your Choice

Our practice principles: 

• To offer high quality health care
• To continually improve our services
• To work together as a team

What you can expect from us: 

• To be treated in confidence, with courtesy and with respect
• To be able to ask questions and make your own decisions
• You can expect us to be courteous and professional

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website