Failing to attend an appointment without cancelling 

A large number of appointments are wasted each year by the patient not turning up for the appointment.

We all make mistakes, please ring the medical centre on 01775 715 999 if you fail to attend an appointment and we will make a record of the reason why.

We review patients who do not attend regularly and reserve the right to remove a patient from the list who fails to attend at least two appointments in a year with a clinician without reasonable explanation.

If you have a mobile phone registered with us, we will automatically send you an SMS Text message appointment confirmation when an appointment is booked for you, and will remind you the day before the appointment to help jog your memory.

If you do not want us to do this, please let us know either next time you’re in the surgery, or by calling us on 01775 715 999.