The majority of patients work with us to positively improve their health.
We do not accept any form of verbal (or other forms of) abuse; all of our staff have the right to work in an environment free from fear of violence, and abuse from patients and/or their relatives.
Our practice has a zero-tolerance approach to unacceptable behaviour.
Patients who are considered to be exhibiting unacceptable behaviour towards our staff will in most cases be informed their behaviour is unacceptable and asked to apologise to the member of staff involved, and to interact appropriately in future with our staff.