New GP Starting - We would like to welcome our new GP Dr Irina Brook to the practice. Irina is Russian speaking and will be joining the team on Monday 22nd March 2021.
Covid 19 Vaccination Programme
Just a reminder we have appointments available for any Munro patients who are in cohorts 1-9 (over 50's) who have still not received their FIRST covid vaccination. Please call our dedicated booking line on 01775 765939 to book an appointment. Many thanks.
We are currently vaccinating unpaid adult carers as part of the JCVI priority list group 6 (Those who are the main carer of an elderly or disabled person or child who is at increased risk of COVID-19 mortality and therefore clinically vulnerable).
If you are an adult carer, you can either:
- Wait to be contacted by your GP or local vaccination service to invite you to attend an appointment at your local vaccination centre.
- Make an appointment at either of our large vaccination sites (at Boston’s PRSA, or Lincolnshire Showground), by visiting nhs.uk/covid-vaccination, or calling 119 free of charge, anytime between 7am and 11pm seven days a week.
To ensure you are eligible to attend as part of this group, you must also be eligible for carers allowance OR be registered as a carer with your GP, the County Council or the Lincolnshire Carers’ Service.
If you are not yet, it is simple to register using our dedicated service FROM MONDAY 8TH MARCH 2021. Please complete this form at the Lincolnshire Carers’ Service or call 01522 782031.
If you are aged 70 or over and have not been contacted by us to invite you to attend for a covid vaccination, please contact the surgery so we can arrange an appointment for you.
For further advice on how to get your vaccination, please click here.
How to get your Covid 19 Vaccination.pdf
Please note if you have received a letter from NHS England with regard to booking a covid 19 vaccination, please be aware that this will be at one of the mass vaccination sites available, this is different to the local vaccination hub at Springfields where local GP practices are inviting patients directly based on the allocation of vaccine we expect to received. If the National site offered is several miles away don't worry, you will be invited to attend the local site by your registered GP practice.
If you need transport to get you to these appointments please contact :
Pinchbeck Mon- Fri 10 am - 2 pm Hilary Marks 01775 766171
Spalding/Cowbit 9-12 & 2-6 Mrs I Landen 01775 766085
Advice on travelling to a COVID 19 Vaccination Centre
* Before you make your vaccination appointment, think about how you'll get there.
* Book for a day and time when this is likely to be easiest
* Ask someone in your household or support bubble to take you
* Use public transport, bus and taxi operators are following covid-safe guidelines but make sure you wear your mask and sanitise your hands before and after your journey.
* if you need accessible transport, many taxi companies have suitable vehicles.
There are no NHS patient transport services available for the vaccination programme.
The Lincolnshire Transport Helpline provides information and advice on a wide range of transport options including community car scheme and CallConnect. The helpline can be contacted on 0345 456 4474 or by https://lincsbus.info/accessing.../transport-helpline/
The helpline operates from 9 am to 6 pm Monday - Fri and 9.30 am - 4 pm on Saturday.
CallConnect is an on-demand bus service that is paid for by the customer. If someone has a concessionary bus pass due to age or disability they can assess CallConnect free of charge. For the purposes of COVID 19 vaccination programme only, Transport Services have agreed to extend this free to anyone aged 67 and over, regardless of whether they have a bus pass or not.
Please find attached the latest coronavirus advice available in a variety of languages.
South Lincolnshire COVID-19 Vaccination programme – Press Release 3
Over the last couple of weeks we have continued to work hard focusing on reaching as many people as possible, and we are proud of the efforts of our practice teams and volunteers across South Lincolnshire.
We have now offered vaccines to well in excess of 20,000 people in less than a month.
We have done all we could to ensure that everyone in cohorts 1 – 4 has been offered a vaccination by 15th February in line with Governments target, and we are proud to be ahead of schedule thanks to the dedication of our teams.
This means that everyone over 70 should now have been offered the opportunity to have vaccine, and we’d urge anyone who hasn’t to reach out to your practice as soon as possible to ensure nobody is missed.
Having made such fantastic progress we are delighted that we are now moving on to cohorts 5 & 6.
To ensure as many people receive the vaccination as possible we are working closely with our colleagues across the NHS, and as such if you are in cohort 5 (all those aged 65 - 70), you may receive a letter from the national booking service (NBS) next week inviting you to attend one of the large vaccination sites in the region.
You can choose to take this option, however we are also working hard to directly offer you appointments locally at our Springfields site and where possible at your local practice as well.
In addition during the next couple of weeks, we have been asked to focus our efforts on inviting cohort 6 for a vaccine. This cohort includes those aged 16 - 64 with underlying health conditions which puts people at higher risk, as well as carers and young adults in residential settings.
Every week, we have been able to improve and learn, offering more and more vaccines. Our teams have been amazing, and we will continue to do all we can to reach as many people as possible as quickly as possible.
That said our teams are tired, working long hours both in practice and at Springfields and whilst this has been a huge privilege to support our communities, we’d ask for your patience, understanding and kindness as we work as quickly as we can.
We’ll continue to keep you updated as we move forward, and hope to provide further updates specifically with regard to your second dose shortly.
PLEASE NOTE: This vaccine is not available privately - the vaccine is being rolled out free to people via the NHS. You should never be asked to pay for the vaccine.
An important notice from NHS England regarding 50-64 year old flu vaccinations
Please note that people in the 50-64-year old age group are now entitled to a free flu vaccination, please contact the surgery to book your appointment.
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What to expect in our surgery as of 07/07/2020:
All enquires/collection of forms are to be dealt with at the window as you approach the main entrance
You will be required to wear a face/mask covering IF you are invited into the practice by a clinician.
IF you are arriving at the surgery due to being invited in for a face to face appointment, please check in at the reception window, and then press the intercom button closer to the main entrance door – you’ll be ‘buzzed’ in by a receptionist.
Please do not arrive early for your appointment. You may be asked to wait in your vehicle/outside until closer to your appointment time.
You will see newly erected ‘sneeze screens’ at the main reception desk
Dispensary hatch and enquiries desk are out of use.
There are various hand sanitiser stations around the practice
If you require a dispensing item after seeing a clinician, you will be asked to leave the building via the exit only door and to make your way around to the dispensary window, the external window in the car park for collection.
If you are collecting a paper prescription, you’ll also need to collect this from the dispensing window.
IF you are invited into the building, you’ll see various signs and reminders to adhere to social distancing.
Upon exiting the building, you’ll need to leave via the fire exit near room 1 (don’t worry, there are blue arrows around the building to guide you)
Many thanks for your continued patience throughout these unprecedented times.
If you have been invited for cervical screening (a smear test), you may have questions or concerns about how your appointment will work now. We hope this page gives you answers or points you in the right direction to get them.
Read our full 'How it works now' series >
If you are due (or over due) your smear test,
please telephone our Receptionists on 01775 71599, who will be able to book you an appointment.
During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone, online via Accurx and e-consult. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation
What would you do if you needed urgent health care or advice?
Urgent Primary Care Services, such as Minor Injury Units, Urgent Care Centres, NHS 111 and GP out-of-hours services play a vital role in Lincolnshire’s healthcare system.
They are the first step to ensuring that people are seen by the professional best suited to deliver the right care at the right place. Have Your Say Complete this quick survey to share your views and experiences. https://www.surveymonkey.co.uk/r/PGSLPYF Your responses will be taken anonymously. However, what we will be doing is sharing our overall findings with the systems that underpin the Lincolnshire and UK health and care infrastructure as this information will be crucial for future learning. Together we can help them listen, understand and develop future planning with you in mind. The survey will only take a few minutes, so if you are able to share your views this will help us provide rich and real time information for the services. Healthwatch is committed to sharing your voice …. Healthwatch is here working for you! If you require any help completing this survey or have any questions, please call 01205 820 892 or email firstname.lastname@example.org
Due to the recent Government advice regarding the coronavirus outbreak and social distance rules, our services and resources are increasingly under extreme pressure.
We have had to change the way we work and deliver our services with very notice - the situation is not likely to get any easier in the forthcoming days and weeks.
Please consider the following 10 points that will help ALL of us:
If you are going to call the practice - please think first! Do you need our service right now or can you manage your symptoms at home? You can use the NHS 111 online service for all medical advice.
Our teams are doing their best to keep themselves safe (we have families too!) and to ensure we are able to continue providing a service for our patients. Please respect the advice regarding social distancing and we request that only the patient should enter the surgery wherever possible. For example - Anyone accompanying the patient will be expected to wait outside or return to collect the patient after their appointment.
Our Reception Team (the real heroes) are already handling 50% more calls. You WILL have to wait longer in the telephone queue. We are sorry for this, but please bear with us!We have a limited number of staff and lines.
We have simplified the process for setting up access to on line services and it is no longer required for ID to be presented at the practice, we shall however need to verify you verbally over the phone. You will be sent 2 separate text messages with a username and password. You can also download the NHS app from the app/play store.
We are unable to issue prescriptions earlier than planned or give you more just in case! - the pharmacies are already struggling and this has a massive impact on the supply chain. DO NOT stock pile and only order what you need. Look what happened to the loo rolls! You can order these online via our website or NHS App.
We are unable to issue you an inhaler just in case! We know it’s a bit scary at the moment but lots of people really need these inhalers and if you get one just in case someone else might not be able to get one at all!
Unfortunately we are unable to advise you whether you should or shouldn’t self-isolate or are at greater risk (If you had an annual flu jab you should consider that you may be in one of the at risk categories) - we have over 20,000 patients registered at the practice / please follow the guidance, we know it’s not perfect but we are following the same guidance as you!
PLEASE DO NOT just present at the surgery unless you have a face to face appointment booked or you are collecting medication. We will NOT be taking appointment bookings at the reception desk - you will be turned away and asked to ring the practice .
Paper repeat prescription requests can be posted through the external letter box labelled REPEAT PRESCRIPTIONS to the right of the main doors. You do not need to enter the building.
We will still make sure you get the medication you NEED or see a GP/nurse if needed and we will still provide the best possible care. Our staff are working tirelessly and we have a zero tolerance on bad behaviour.
Be sensible and be safe. Look after yourself, your family and each other and then we can look after you when you really need us.
We have also implemented Accurx, - a video consulting application. This tool will be aimed at our most vulnerable patients, self-isolators and patients that require a face to face appointment who cannot/should not attend the practice.
Please think carefully about how you use the NHS and our practice services/resources at this particular time Thank you for taking the time to read this and for supporting our amazing practice team at this extremely difficult time.
DNA APPOINTMENTS – DID NOT ATTEND
It is in the best interest of both parties for patients to cancel their unwanted appointments. This will prevent the Medical Centre from instigating our DNA (Did Not Arrive) policy.
The cancellation line is accessible around the clock for this sole purpose but patients can also phone the Centre in working hours and speak to a receptionist for the specific purpose of cancelling an appointment and re-booking as required.
Typically over 40 hours of clinicians’ time is lost each month; this also represents a huge waste of resources and even worse your unwanted appointment, which you failed to cancel, cannot then be offered to another patient.
Please see our DNA policy below:
One unattended appointment where no attempt has been made to cancel or offer reasonable explanation for none attendance will mean the patient is sanctioned to “book on the day appointments only” for a period of 6 months. Exceptions will be made for annual review appointments for chronic illness booked by the surgery.
If there are subsequent DNAs within this period of 6 months of sanctioning the practice reserves the right to remove a patient from the practice list and the patient will be required to register elsewhere.
We have a duty of care to ensure our patients are taking the correct medication, therefore, if you have prescriptions and do not attend an arranged medication review or annual chronic illness review, we may stop the repeat prescription until you have been seen for your review appointment. This will mean that you will have to come to the surgery to collect your prescription, or for dispensing patients, your medication.
Munro Medical Centre re-accredited as a GP training practice – “an excellent training practice”
Spring 2016 - Good news - Munro Medical Centre has been re-accredited as a GP training practice (where doctors in the final stages of postgraduate training complete their training to be a GP). The report stated that we are “an excellent training practice” and “make every effort to be learner-centred”. This training is really important, partly to introduce new doctors to south Lincolnshire where hopefully some will decide to stay. We are very proud of this achievement and will work hard to maintain it.
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Update your medical records online (eg. blood pressure, weight, smoking status, etc.)
Read our latest Care Quality Commission inspection report