| Able to get an appointment for mum with a doctor very soon after request and very happy with doctor |
| A1 service |
| After having to deal with my Mum’s surgery in Market Deeping,I am grateful for having Munro as my Doctors.Some surgery’s are truly awful |
| All staff are very friendly and helpfull. Nothing is to much trouble. |
| All staff very polite and friendly |
| Always a good service to me and feel looked after |
| Always gives us excellent, caring Service |
| Always got in me in at earliest convenience. Put me through a lot of tests to help get to the bottom of my issue. Be super supportive and not judgemental. Made me feel at ease |
| Always happy with the service I receive, Always get an appointment when I need. |
| Always receive good care and advice never had a problem getting an appointment or being able to talk to someone |
| Answer phone quickly and I’m always able to see a nurse on the day of my call |
| Amazing surgery, the owner and managers must be doing something right and ‘not just doing a job’, they must really care to want to get it right |
| Appointments are always useful and informative, staff always try their hardest to make sure appointments can be booked asap |
| Because every part of the surgery worked spot on for me, recently had a stroke and amazed at how many people get involved organising medicine alterations to organising appointments answering questions and generally being very professional and at the same time being concerned and caring. |
| Called early and answered straight away, appointment nice and quick and made it all the better as addressed by my first name. Lovely |
| Check in via the self service desk was really easy, the wait to be seen was short and the ACP was friendly and professional |
| Efficiency and politeness of staff. Showed genuine concern with regard to my wellbeing. Made me feel at ease at all times. |
| Excellent and empathetic communication from first to final contact on phone calls and when I visit the practice or speak on the phone .,Have had several recently for annual checks and at times call to speak about issues with my husbands condition ( as his carer) . Car parking very occasionally a problem . Finding a space . But care is excellent across all the roles . And speed of treatment |
| Good availability of appointments on the day. Knowledgeable staff. Efficient service. Would highly recommend to anyone in the local area |
| Got an appointment on the day I rang, Sarah was very lovely and booked me in for some tests straight away. Thank you so much |
| Great service appointment made very quickly. Great knowledgeable staff looked after me. Reception staff were very helpful and kind. |
| Have always been given a appointment whatever time I ring in always friendly and helpful and quick to answer when I call nothing but praise for the practise |
| Hi. My experience over the last couple of visits have been great,,I have had all sorts of tests and been given the correct medication so to sort out my blood pressure and cholesterol. The nurses have been brilliant polite and friendly. Also my appointments were bang on time and didn’t have to wait at all. Thanks you for what you have done. Regards |
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| I am 86 years of age and been with Munro for all of that time – obviously over such a period there must have been the odd hiccup but all in all I have been very happy with the service – Thankyou |
| I am very happy that can to be your medical centre patient , because all time I get very good and quick service Thank you |
| I answered very good because I was treated extremely well, I felt I was being listened too, treated with respect and my issue is being dealt with as best as it can be. |
| I can’t praise the NHS enough I always get excellent service and very professional care thankyou so very much x |
| I cannot fault this surgery. Every time I have called for an appointment for either myself or my son I have always got one. Everyone I have spoken to either over the phone or in person has been so approachable and considerate. Thank you |
| I did not have to wait long, the nurse was very professional and performed her work in a fast and professional pace. |
| I have only had positive experiences with Munroe medical centre. |
| I was seen straight away and I was treated in a considerate and caring manner |
| I’m always able to get an appointment the same day. Most of the drs and nurses and very friendly and understanding. The practice is easy to get to and is located on bus routes, it’s always very clean and tidy inside. |
| Iv found Munro medical centre overall alot better than Beechfield who I used to be with for a long time. |
| Phoned at 8am and seen by a nurse at 8.40 so daughter did not miss any school.receptionist/navigator was lovley on the phone |
| Short waiting times,very good consultation and reception was very efficient. |
| The medical practitioner was very thorough and explained everything to me. What I should do if things changed, what to take and how to ensure I took care of myself. |
| The request made to see a doctor at 4 pm. Not desperate urgent stuff but serious enough to warrant a call. Phone answered in 2rings bymessage saying 1 In que. And all most Immediate confirmation given that I could see a doctor at 8 30 in the morning. You do this for me time after time. I am in awe!! |
| Very efficient and helpful. Made sure I saw the right person and very happy with my treatment. |
| When I couldn’t breathe they got me in asap did everything that had to done to help and got me in hospital very quickly I will be forever grateful for all their help to look after me. I’ve never had a problem getting an appointment they’ve been very supportive to me. |
