NOTICE FOR PATIENTS ASKING TO BE SEEN ON THE DAY

A new system has been developed for patients who telephone for an appointment on that day and we are confident that this will enhance our service to you by ensuring the best possible response to your needs.

When you ring to request an appointment, your details will be taken as usual by a Receptionist and passed to the Duty Telephone Triage Nurse. You will be informed that the Nurse will return your telephone call and this will be carried out in strict rotation. We aim to return all calls within one hour.

When the Triage Nurse returns your call, an assessment will be made regarding your situation. You will then receive one of the following:

1. Telephone advice and treatment if appropriate
2. An appointment with a Triage Nurse on the day
3. An appointment with the emergency Doctor on the day
4. An appointment with a Dr in 2-3days
5. An appointment with a Triage Nurse in the next week for routine assessment/treatment

The aim of using this system is to ensure all patients needing to be seen on the day have access to a health care professional on that day.

Patients may still book appointments directly with their own Doctor for next available routine appointment.


Our aim is to respond to the changing needs of our registered patients and to ensure that all requests are dealt with safely and promptly.