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Practice
principles:
- To offer high
quality health care
- To
continually improve our services
- To work
together as a team
What you can
expect from us:
- To be treated
in confidence, with courtesy and
with respect
- To be able to
ask questions and make your own
decisions
- You can
expect us to be courteous and
professional
Making the Most
of your Appointments
Doctors and triage nurse
appointments are 10 minutes in
duration. Please remember that there
may not be time to deal with lots of
problems in one consultation. Where
you do have more than one problem,
please let the nurse or doctor know
at the beginning so that there is
the opportunity to agree on what
problems to deal with in that
appointments.
Patient
Behaviour Not Tolerated
The vast majority
of patients work with us to
positively improve their health.
We do not accept any form of verbal
(or other forms of) abuse. Our
organisation has a zero-tolerance
approach to unacceptable behaviour.
Failing to attend an appointment
without cancelling
Please
click here to cancel
your appointment (at least 24 hrs
notice otherwise ring on 0844 815 1571).
A large number of appointments are
wasted each year by the patient not
turning up for the appointment. We
all make mistakes. Please ring the
medical centre if you do fail to
attend an appointment and we will
make a record of the reason why.
We reserve the right to remove a
patient from the list who fails to
attend at least two appointments
with either a doctor or member of
the nursing staff.
Patient removal from list
It is occasionally necessary to
remove a patient from our list.
We reserve the right to remove
patients from our list:
- Failing
repeatedly to attend
appointments without cancelling
- A breakdown
in the doctor-patient
relationship
- Verbal Abuse
- Any type of
other abuse
- Sexual or
racial harassment
- Fraudulently
obtaining drugs
- Deliberately
lying to a member of the team
(for example in order to obtain
a service or benefit by
deception)
- Attempting to
use the doctor to conceal or aid
criminal activity
- Making a
complaint which is subsequently
shown to be activated by malice
- Patient has
moved outside of the practice
designated area
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