We have now
implemented SMS (text) messaging at
the practice.
Initially the system will be used
for sending appointment
confirmations and reminders, and we
hope to expand the service to offer
basic information on whether test
results were normal, need repeating,
to contact the surgery and so on
where appropriate.
It is therefore very important that
we have your up to date mobile phone
number so that we can send
information only to you.
You are able to do this by:
- Using the
'Contact Us' link and complete
the sections which are
applicable.
- When you are
next in the surgery ask at
reception.
- Telephone the
surgery and our reception staff
will be happy to amend your
details.
If the surgery has
a mobile phone number recorded for
you we will automatically send
appointment confirmations and
reminders and other appropriate
messages to you unless you let us
know otherwise. Any information sent
will be relevant to your healthcare,
and will not be from any third-party
companies.
If you do not wish us to send you
information in this way, please let
us know using one of the methods
listed above.
If you have already let us know you
do not wish us to send you SMS
(text) messages then you do not need
to let us know again.
It is hoped this system will greatly
reduce the amount of missed
appointments the practice currently
has, and make more appointments
available to those that require
them.
Please note to protect patient
confidentiality:
No personal identifiable details
will be included in any text message
sent to a mobile phone.
Text messages will not be sent to
patients under 16 years old unless
it is their own personal mobile
phone. This means that parents
cannot get text messages about their
children's appointments.
We cannot send text messages to you
if you share a mobile phone with
someone else.
Some mobile phone networks may
reject messages from the service -
this is outside our control.
Unfortunately you cannot choose
which information you want to
receive - you either choose to
receive all text messages, or
receive none.
You can change your preference at
any time, simply ask at reception,
or when you next phone the surgery.
Please note that the text messaging service operates on a a send-only basis. We do not monitor or reply to any text messages we receive back to this account. If you need to contact us regarding your appointment or any other matter, please call us on 0844 815 1571.
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