• Repeat Medication
• Make an Appointment (a routine appointment with your own GP)
• Cancel an Appointment
• Update your Registration Details
• Send a Message to the Practice

The online system is called SystmOnline

Booking or Cancelling an appointment
Each available internet appointment is 10 minutes long. If you require a longer time (e.g. for an insurance or DVLA medical) or need an URGENT appointment please phone 0844 8151571 to discuss your requirements with a receptionist.

You can view or cancel your current appointments, and choose from a selection of pre-bookable appointments online.  Please take care to book the correct type of appointment.

If you wish to cancel an appointment for any reason please do so as soon as possible. You can cancel online or by phoning 0844 8151571. If you do not attend an appointment you have booked it will be recorded in your medical record, and we may take action against patients who fail to attend their appointments.

Requesting a repeat prescription
We encourage you to use SystmOnline rather than email/post to request your repeat prescriptions as it is a more secure means of communication. Also, as all your regular medication is listed for you, there is a reduced risk of spelling mistakes and dosage errors.

If one of your regular medications does not appear on the screen it may be because the repeat authorisation has expired and the medication needs to be 'reauthorised' by a doctor. You may still request the medication by writing it in the message box provided, but you may be asked by the doctor to come for a review. When writing out medication requests, be sure to include the name of the medication, the dose, and the quantity required. If you would like your prescription to be forwarded to your pharmacist, please state the name of the pharmacy in the message box.

Once your repeat prescription request has been received it will be processed by one of our Practice staff. If your medication is currently authorised as a repeat medication, your request will be 'accepted' and a new prescription printed.

From time to time, patients request medication that is overdue for review. Your request will then be forwarded to a doctor who will decide whether to accept or decline your request. If your request is declined, the word 'rejected' will appear next to your request on the screen and you will receive a message from the doctor informing you what to do next. Please don't be angry with the Reception staff if this happens - it is the doctor's decision.

You can follow the progress of your prescription request online by logging into your SystmOnline account. Please ask for your regular medications in plenty of time and allow at least two full working days for your prescription request to be processed. (And 3 if your prescription is forwarded to a pharmacy.)

Update your registration details
If you change your address, phone number or mobile, or other contact details please let us know as soon as possible. People often forget to inform us and the problem is only discovered when we attempt to contact you in an emergency!

You can change your contact details on-line. Before your new details are registered they are reviewed by a member of our staff to check for obvious errors. If you have moved outside our practice area you may be contacted and asked to register with a more local Practice.

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