Appointments are available from 8am through 6pm Monday to Friday (excluding Public & Bank Holidays). Some pre-bookable evening appointments are available from 6.30pm - 7.30pm Monday to Thursday. Access to the practice after 6.30pm is only available to pre-booked appointments, no other services are available after 6.30pm. Staff are not able to access the Dispensary after 6.30pm.

You are able to book an appointment in the following ways:

• At the main surgery in person
• By telephoning 0844 815 1571
• Book an appointment with your own GP online HERE

We work as a team at the centre offering the first available appointment with the most appropriate clinical professional (for the problem you are presenting with at the time you request the appointment), this may not always be a Doctor. Genuine emergencies and patients who need immediately necessary treatment will always be seen on the same day.

Making an appointment with another clinical professional such as a Health Care Assistant, or Nurse does not mean you are unable to see, or are being prevented from seeing a Doctor. If the problem or request you are presenting with needs GP investigation or input, this will be available.

Patients are registered with the practice and assigned to a GP within the practice. Whenever possible if your care requires you see a Doctor, we will try to make sure that you see the Doctor you are assigned to ensure continuity of care.

You do not normally need to make an appointment to discuss test results unless you have been explicitly told you need to do so. We have a results line you can ring on 0844 815 1571 and select option 4 - the results line is open between 13:00 and 16:00 Monday to Friday, test results are not available outside of these times.
 

OPEN ACCESS OR 'SIT & WAIT' SURGERY

There is no open access or 'sit and wait' surgery for patients who attend the surgery.
 

NEED TO BE SEEN THE SAME DAY?

For a majority of patients requesting to be seen the same day we operate a telephone triage system. If you are requesting to be seen the same day and do not have a pre-booked appointment we strongly recommend you call the surgery first on 0844 815 1571 after 8.30am and you will be added to the telephone triage list.

It helps us to route your call to the most appropriate person if you can tell the person taking the call, some brief details of the problem you are calling about today. All staff in the surgery whether administrative or clinical are bound by confidentiality. However, if you don't feel comfortable discussing this with the person taking your call, you may say it is personal, and we will put your request in the queue for a call back where you can discuss directly with a trained Nurse.

Call backs are normally made within an hour, and often more quickly. During busy times such as Monday mornings, just before/after public holidays, or in rare cases where we have an emergency the wait for a call back may be longer, we try to keep any delay to a minimum.

You will be called back on a telephone number of your choice, and the problem you are presenting with assessed by a trained Nurse. Wherever possible we request that we can speak to the patient requesting the appointment, as we cannot discuss medical or personal details specific to the patient with anyone other than the patient themselves, unless we have
their prior written consent. There are a number of outcomes from this:

• Advice over the phone meaning you don't need to come into the surgery
• A prescription issued that you can collect later in the day (although please note we don't take repeat prescription requests over the telephone)
• Advice to contact Johnson Hospital Minor Injuries Unit
• Advice to contact A&E/999
• A Nurse triage appointment
• A Doctors appointment
• A Health Care Assistant appointment

Please note that if the outcome of your telephone triage assessment is that you are offered a Doctor, Nurse, or Health Care Assistant appointment, it may be on the day, within a few days, or a routine appointment which may be longer depending on the outcome of your telephone assessment.

If you need to be seen the same day by a Doctor, you will see the Emergency Doctor, this is the Doctor that sees patients who need to be seen the same day, this may not be your regular assigned Doctor, and is not necessarily the same Doctor each day, or each session.

If you are requesting, and are offered an appointment on the same day, you will be offered the first available appointment in the morning or afternoon session that is available that day. This is to allow us to see as many patients as practically possible.

Please note it is not the responsibility of the surgery to arrange transport to/from the practice or any hospital or healthcare facility you may need to visit for treatment/assessment. A voluntary car scheme is available for visits to the surgery or hospital - read here
 

KEEPING APPOINTMENTS

With the demand on appointments we ask that if there is a need for any patient to cancel an appointment that they give us as much notice as possible. We monitor non attendance to booked appointments and we reserve the right to remove patients from the list if this becomes a frequent problem.
 

CANCEL YOUR APPOINTMENT ONLINE

 

	Click here to cancel your appointment online via SystmOnline To use this facility you must first register with Munro Medical Centre to receive your unique Username and Password.
	Or click here to cancel your appointment via our online form